Warranty Policy

By purchasing from KM Center Trading Co., Ltd, you agree to abide by the following policies. Please read them carefully before making a purchase.

1. Warranty Policy

We offer manufacturer warranties on all our electronics products and accessories. The warranty coverage varies based on product type:

1.1 Warranty Coverage by Product Category

1.2 Warranty Terms

• Warranty covers technical defects and factory-related issues.
• The warranty period starts from the date of purchase (as per invoice/receipt).
• For over 7-day old products, repair services are provided free of charge with original Samsung replacement parts.
• Warranty service does not cover damages caused by improper use, physical damage, or unauthorized repairs.

2. 7-Day Product Exchange Policy

We offer a 7-day exchange policy for customers who experience technical defects from the factory.

2.1 Conditions for Product Exchange (Valid Within 7 Days)

✅ The product must have a verified technical defect (factory issue).
✅ The exchange request must be made within 7 days from the purchase date.
✅ The product must be in its original condition with:

• Original packaging
• All included accessories (cables, manuals, warranty card, etc.)
• Proof of purchase (receipt or invoice)
  ✅ Our technical team must verify and approve the defect after inspection.

2.2 Non-Exchangeable Products

❌ The exchange policy does NOT cover products with:

• Physical damage caused by customer misuse (drops, impact, screen cracks, etc.).
• Water damage (exposure to liquids).
• Burned or broken components due to electrical mishandling.
• Damage during delivery that was not reported within 24 hours of receiving the product.
• Unauthorized repairs or modifications.

If any of the above conditions apply, the product will not be exchanged, but it may be eligible for warranty repair services.

3. Return & Refund Policy

KM Center Trading Co., Ltd does not offer cash refunds for products. However, if the product is defective within 7 days and a replacement is unavailable, we will provide:

✅ Store credit of equal value for future purchases.
✅ Exchange for a similar product (if agreed by the customer).

Refunds will only be provided in exceptional cases, such as:

• The product is out of stock, and no replacement is available.
• A refund is legally required under consumer protection laws.

4. Warranty Service Process

If your product experiences issues after 7 days but is still under warranty, follow these steps:

Step 1: Contact Customer Service

📞 Call us at 1800203232
📍 Visit any KM Center Trading Co., Ltd branch or authorized service center

Provide the following details:

• Your full name
• Contact information
• Purchase invoice number
• Description of the issue

Step 2: Product Inspection & Repair

• Bring the product to our service center for inspection.
• Our Samsung-certified technicians will assess the issue.
• If the defect is covered under warranty, we will repair the product by replacing defective parts free of charge.

Step 3: Completion & Pickup

• Repairs typically take 3-7 business days, depending on the issue.
• You will be notified once your product is ready for pickup.

5. Delivery & Shipping Policy

If a product was delivered and a defect is found upon unboxing, customers must report it within 24 hours.

✅ If the product was damaged during delivery, we will arrange a free replacement.
❌ If the damage occurred after delivery due to customer mishandling, it will not be eligible for return or exchange.

For warranty service, customers must bring the product to the nearest KM Center Trading Co., Ltd service center.

6. Important Notes & Exclusions

• Warranty services are provided only for officially distributed products purchased from KM Center Trading Co., Ltd.
• Customers must retain the proof of purchase for warranty claims.
• Warranty does not cover software issues, virus infections, or accessories like batteries, chargers, earphones, and cables.
• If a product is found to be damaged due to customer misuse, repair costs will be charged.

7. Contact Us for Support

If you have any questions or need assistance, please contact us:

📍 KM Center Trading Co., Ltd
📍 Visit Our Stores

We appreciate your trust in KM Center Trading Co., Ltd and are committed to providing high-quality products and exceptional after-sales service.

Thank you for choosing KM Center Trading Co., Ltd – Your trusted partner for electronics and home appliances!